Frequently Asked Questions

Rightful Claims is a division of Worthington Clark Pty Ltd, a family owned and operated genealogical research company that has been in business for over 30 years. We have a proven track record with customers in Australia, New Zealand, Europe and the United States of America.

Following extensive research, Rightful Claims has contacted you in relation to a lost, forgotten or unclaimed asset. You may be the rightful owner and we are trying to reunite you with the asset, or we may be asking for your assistance in contacting a member of your family regarding their Rightful Claim.

There are many types of unclaimed assets including shares, bank accounts, insurance policies and inheritances. These assets are currently in the care of a custodian who has lost track of the rightful owner. The rightful owner may have lost track of the asset or may even be unaware that they are entitled to the asset.

We have a dedicated genealogical research team who have over 30 years experience in locating individuals in Australia and throughout the world. Our research team uses publicly available information and specialised databases to find our customers and commence the Rightful Claim process.

We are here to make the claim process as easy as possible for you. We manage all of the communications with the various state and government agencies, we prepare and manage all of the documentation required by custodians, and we keep you informed at every step of the claim process.

To lodge a successful claim we ask our customers to provide proof of identity, proof of a connection to the asset and / or proof of a connection to the registered address of the asset. We may require certified copies of original documents, please see what are ‘Certified’ documents? for more information. All customer documentation and information is handled with the strictest confidentiality. Please have a look at our Privacy Policy for further information or download our Collection Notice.

Each case is different. In general it will take approximately six to eight weeks to successfully claim a lost asset once we have received your claim documents. Complex matters such as deceased estates, trusts or superannuation entitlements may take longer. Your case manager will be able to provide you with a time estimate following evaluation of your individual claim and will keep you informed throughout the claim process.

We hear this from a number of our customers. There are many reasons an asset can become lost, forgotten or unclaimed such as death, divorce, change of address or ill health. In many cases, some of our customers did not even know the asset existed.

Worthington Clark Pty Ltd (ABN 57 002 216 953) has been a business registered in New South Wales since 1981. You can independently verify this at the ASIC Company Search website ASIC Connect

We have an excellent reputation with government agencies, registrars, brokers, legal firms and financial advisors. We have associations with international researchers and lawyers, enabling us to specialise in the recovery of lost and unclaimed assets throughout the world. We are happy to speak with your financial or legal advisor at any time.

If you think there is something we can help you with, or if you have received a letter from us in the mail, please reach out to us to discuss how we can help you.